Customer care

Returns

Sold by Rouge Beauty. These are the only replacement and refund rules. The full agreement is on the terms page.

You can apply for a replacement or a refund only after the order has shipped, or 20 days after the order was placed.

No cancellation

After an order is placed, you cannot cancel it, and you cannot cancel one product from it.

A faulty product

If a product is faulty, apply for a replacement from your order, or write from the contact page with the order number and what is wrong. The first remedy is a replacement, not a refund.

A second replacement

If the replacement is also faulty, or is otherwise not right, you can ask for a refund of that product.

Not shipped within 20 days

You can apply for a refund because an order has not shipped only after 20 days from the order date, and only if it still has not shipped. Before those 20 days, that refund is not available. After the order has shipped, this reason no longer applies.

Refund timing

A request is not itself a refund. After a refund is approved, it takes 7 to 15 days to reach the original payment method.